Terms and Conditions

General terms and conditions of


These general terms and conditions apply to all orders that you as our customer place via the online shop or for offers which hund-katzenbett.c h submitted.


2.1 The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to order.

2.2 By clicking the (Order) button, the customer places a binding order for the products listed on the order page. After the order has been sent, the customer can no longer make any changes to the order.

2.3 Immediately after receipt of the order, confirms receipt of the order by email. The purchase contract is only concluded when confirms the dispatch of the goods by e-mail (order or dispatch confirmation) or at the latest when the goods are delivered.


The prices stated on the product page are non-binding and without guarantee and are given in Swiss francs (CHF).


The delivery is made by insured shipping. If something is lost, you will have no cost. A new product will be sent to you. The price for shipping is CHF 6.90.


5.1 Deliveries are made all over the world. In order for an order to be placed, the customer must provide at least first name, surname, address, postcode, town and email address.

5.2 is not liable for delivery delays that are not our fault, e.g. due to force majeure, and they do not entitle the customer to Withdrawal from the purchase contract nor compensation.

5.3 If not all ordered products are in stock, is entitled to make partial deliveries.

5.4 If the delivery of the goods fails through the fault of the customer despite three delivery attempts, vom withdraw from the contract. Any payments made (excluding payments for shipping costs) will be refunded immediately.

5.5 may cancel an order that has been placed.

5.6 You agree that Your data, i.e. address, details and if necessary (for certain customizable products) images to our production and shipping partner.

5.7. Any customs fees are to be borne by the customer.

6. Customs Fees

Please note that Swiss customs (or Swiss Post on their behalf) will charge the import sales tax applicable in Switzerland at a rate of 7.7% on the net invoice amount for orders with a goods value of approx. CHF 62.50 can bill. In addition, once the exemption limit has been exceeded, Swiss Post charges a small fee for delivery, which, like any customs duties incurred, must be borne by the recipient. (Since certain products are shipped directly from Asia from our partner's warehouse)


Due to the situation with the Covid 19, there may be longer delivery times at the moment (approx. 2 to 4 weeks, depending on the product).


dog-cat offers payment via Paypal, credit card and on account with the option to pay in installments

Purchase on account with partial payment option (POWERPAY)

MF Group / POWERPAY, as an external payment service provider, offers the payment method "purchase on account". With the individual invoice, you can easily pay for your online purchase by invoice. If you refrain from making a payment within the specified time frame, you will receive a monthly invoice with an overview of your order in the following month.

When the purchase contract is concluded, POWERPAY takes over the invoice request and handles the corresponding payment modalities.

When purchasing on account, you also accept POWERPAY's GTC in addition to our general terms and conditions. (


The goods remain the property of the supplier until full payment has been made and they have been dispatched.


If the delivered goods are defective, the customer has the right to a replacement. If the delivery is delayed by more than 50 days without the customer having been informed of this beforehand, he has the right to withdraw or, in the case of defective goods, to a replacement. The goods are to be returned to , the customer bears the costs for the return shipment, unless otherwise agreed by was confirmed in writing. There is no right of withdrawal in the event of force majeure.


All products sold by are subject to the strictest controls by the respective manufacturer. For this reason, only the respective manufacturer is liable for the quality of his products. The customer acknowledges that does not carry out an incoming inspection of the products delivered by suppliers. also assumes no responsibility for allergies and the like. A complaint about the delivery for any reason does not release the customer from paying the invoice within the agreed payment period.


The customer agrees that his personal data will be stored and processed electronically as part of the business relationship. It is pointed out that data determined in accordance with this provision are collected and processed exclusively for the purpose of providing the service, in particular for the purpose of order processing and accounting. To do this, we will give the address to our partner for shipping the ordered products. If you want to have your data deleted or changed, send an email to .


Swiss law is exclusively applicable to the contracts.
Exclusive place of jurisdiction is Frauenfeld TG.


Should a provision of these general terms and conditions be ineffective, the rest of the contract remains effective. The relevant statutory provisions shall apply in place of the ineffective provision.